WilC Privacy Policy

Effective Date: April 13, 2026

1. Introduction

WilC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications (WilC Customer, WilC Technician, WilC Service Provider) and related services.

2. Information We Collect

Account Information: Name, phone number, email address, and role (customer, technician, or service provider)
Service Information: Ticket details, work orders, asset information, and service history
Device Information: Device ID (for technicians), FCM token for push notifications
Photos: Images captured via camera for ticket evidence, job completion proof, and asset documentation
Location: Service addresses and technician location during job execution
Payment Information: Invoice details and payment confirmations (UPI/QR-based)

3. How We Use Your Information

Provide and manage field service operations
Connect customers with service providers and technicians
Process service tickets and work orders
Send push notifications for job updates and assignments
Generate invoices and process payments
Verify job completion through photo evidence
Improve our services and user experience

4. Camera Permission Usage

The CAMERA permission is used to:

Customer App: Attach photos to service tickets for issue documentation
Technician App: Capture completion evidence, asset condition photos, and customer signatures
Service Provider App: Upload asset photos and documentation images

Photos are stored securely in Firebase Storage and are only accessible to authorized users within the same tenant/organization. We do not access your camera without your explicit action.

5. Information Sharing

We share information only with:

Service providers and technicians assigned to your tickets
Other users within your linked provider organization
Firebase/Google Cloud for cloud infrastructure services
Razorpay (for B2B equipment purchases only)

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

Firebase Authentication with phone OTP
Firestore security rules with tenant isolation
Role-based access control
Encrypted data transmission (HTTPS/TLS)

7. Your Rights

You have the right to:

Access and update your profile information
Request deletion of your account and associated data
Opt out of push notifications through device settings
Contact us for data-related inquiries

8. Data Retention

We retain your data as long as your account is active or as needed to provide services. Service records may be retained for legal and business purposes as required by applicable law.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through the app or other communication channels.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: support@wilc.app
Address: WilC Technologies, Hyderabad, India